The tourism industry is a gateway to the future. While robotic beings may help out in certain roles, they will also create new problems and opportunities. Are we ready for this?
The tourism industry is all about the experience, and robotics are changing that with incredible speed. The recent trends in global travel have been a boon for roboticists who want to create robots tailored specifically for specific purposes like surgery or vacationing. As robotic technologies continue advancing at an exponential rate, it will be imperative for tourists to prepare themselves accordingly.,
The “current issues in tourism industry 2020” is a blog that discusses the future of the tourism industry. The article discusses how robotics could be the new normal for the travel and hospitality industry.
According to a recent report by GlobalData, more organizations may engage in robots to reduce long-term expenses and fulfill changing customer preferences.
The study, which was conducted in April 2021, revealed that 31% of the 476 respondents’ organizations plan to invest in robots in the following 12 months. In a survey, which questioned, “Which of the following areas would you/your organization invest in over the next 12 months?” robotics was the third most common response.
Why is there such a drive to invest in robotics?
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Hotels, airports, and other venues started utilizing germ-killing robots and even AI-powered concierges to boost sanitization and customization by minimizing the need for human-to-human interaction, lowering touchpoints and other circumstances where COVID-19 may spread.
With so many tourists worried about their safety when traveling (GlobalData reported that 74% of customers are still very concerned), robots may assist to alleviate their anxieties while also lowering labor expenses for businesses. The era of robots, at least within the tourism sector, may be considered to have begun with the worldwide pandemic.
However, relying on robots instead of human work might cause issues. While germ-killing robots that use UV light to reduce bacteria in the air and on surfaces, such as those deployed in Key West and Pittsburgh International Airports, provide important actions that reduce the risk of injury to humans (UV light is harmful to humans’ eyes as well as germs), relying too heavily on robots to perform tasks that humans can do could be detrimental to local communities that rely on the tourism industry.
“Robotics in tourism will continue to develop as operational efficiency and passenger trust improve,” stated Ralph Hollister, GlobalData Travel & Tourism Analyst. “However, businesses must ensure that they do not seem to be ignoring their social responsibilities.” It’s important to note that the robots are working alongside people, not in place of them.”
Robotics can help boost safety and provide individualized care during hotel stays, airports, and even major tourist destinations, from AI-powered digital assistants to robot disinfectors. Hotels have already begun to invest in them, positioning them as contactless luxuries that improve visitor safety and trust.
The “how is the pandemic affecting the tourism industry” is a question that has been asked for years. The answer to this question is that robotics in the tourism industry could be the “new normal”.
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